Frequently Asked Questions (FAQ)

  1. How long does it take to confirm a payment? The confirmation time varies depending on the payment method chosen. Credit cards are confirmed instantly, while boletos can take up to 3 business days.

  2. What should I do if I receive a damaged product? If you receive a damaged product, please contact our support team within 7 days of receipt to request an exchange or refund.

  3. Can I change my order after it has been confirmed? Once your order has been confirmed, you cannot change it. We recommend that you review the details before finalizing your purchase.

  4. Do you offer a warranty on your products? Yes, all of our products are guaranteed against manufacturing defects. Please refer to the product description for more specific information.

  5. How can I cancel my order? You can request to cancel your order within 24 hours of purchase. Please contact our support for assistance.

  6. What is Suas Ofertas' privacy policy? Our Privacy Policy details how we collect, use and protect your personal information. It can be found directly on our website.

  7. Do you offer customer support? Yes, our support team is available to help with any questions or issues you may have. Contact us via email or phone.

  8. Do the products have international tracking? Yes, all of our international shipments have tracking information, so you can track your order in real time.

  9. What is considered a sale item? Sale items are those that are temporarily at reduced prices or on special offers. Details will be clearly indicated on our website.

  10. How do promotions and discount coupons work? Promotions and coupons are advertised on our website and can be applied during checkout to get additional discounts.

  11. Do you deliver throughout Brazil? Yes, we deliver nationwide, ensuring that you receive your order wherever you are.

  12. What should I do if the product is not what I expected? If the product does not meet your expectations, you can request an exchange or return within 7 days of receipt.

  13. Do prices include taxes? Yes, all prices displayed on our website include applicable taxes, ensuring transparency in your purchases.

  14. How do I sign up for the newsletter? You can sign up for our newsletter at the bottom of our website. This will give you exclusive news and promotions.

  15. What is the bulk purchase discount policy? We offer bulk purchase discounts on some products. Please contact us for more details.

  16. Are the products original? All our products are original and undergo rigorous selection and quality processes.

  17. Can I order a product that is out of stock? If a product is out of stock, you can contact us to inquire about restocking or notifications when the item is back in stock.

  18. Do you have a loyalty program? Yes, we are developing a loyalty program for our customers. Stay tuned for updates!

  19. How do I leave a review for a product? After purchasing, you will receive an email asking for your review. It's a great way to share your experience!

  20. Where do the products we sell come from? We work with suppliers from all over the world, ensuring diversity and quality in our catalogue.

  21. Do you deliver on holidays? Deliveries are made on business days. On holidays, deliveries may be delayed until the next business day.

  22. What is the packaging of the products? All products are carefully packaged to ensure they reach you in perfect condition.

  23. What is customer service? Customer service is the support offered to clarify doubts, solve problems and ensure a good shopping experience.

  24. How do I know if my order has been shipped? You will receive an email once your order has been shipped containing tracking information.

  25. Are products tested before shipping? Yes, we perform quality testing to ensure all products are in perfect condition before shipping.

  26. Do you have a physical store? We are currently a 100% online store, which allows us to offer competitive prices and a wide variety of products.

  27. How can I keep up to date with the latest news from the store? You can follow us on social media and sign up for our newsletter to stay up to date with new releases and promotions.

  28. Is it possible to schedule delivery? We do not offer scheduled delivery, but you will be able to track the status of your order and predict its arrival.

  29. What are your opening hours? Our customer service is available Monday through Friday, 9am to 6pm.

  30. What should I do if I don't receive an order confirmation? If you don't receive an order confirmation, please check your spam folder or contact our support team to ensure that your purchase has been processed correctly.

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Email: support@lojasuasofertas.com
Address: Br-408, Km-72, Cond. Laura Bandeira - Zip Code: 55.825-000
CNPJ: 55.958.948/0001-46
Contact: +55 (11) 9 4863-0733