Refund Policies

At Suas Ofertas , our priority is the complete satisfaction of our customers. Therefore, we have implemented a refund policy that not only guarantees the return of amounts, but also reaffirms our commitment to offering a positive and reliable shopping experience.

Return Conditions

For a return request to be accepted, it is essential that the customer meets the following conditions:

  1. Application Deadline

    • The customer must request a return within 7 calendar days after receiving the product.

  2. Product Conditions

    • The product must be in perfect condition , with no signs of use, damage or alteration. All items must be returned with original tags, packaging and manuals, if applicable.

  3. Freight

    • The refund will be limited to the value of the product. The shipping cost will not be refunded . This policy applies to ensure an efficient and viable operation for our store.

Forms of Restitution

The refund will be processed according to the payment method used in the original purchase:

  1. Credit Card Chargeback

    • The refund will be made within 7 days after confirmation of the return, through the payment gateway used at the time of purchase. The time for the refund to appear on the card statement may vary depending on the policies of the issuing bank.

  2. Boleto or PIX

    • For purchases made via boleto or PIX, the refund will be made via bank transfer directly to the customer's account. This process will be completed within 7 days after confirmation of the return.

Procedure for Requesting a Refund

To make the return process easier, please follow these steps:

  1. Contact Support Team

    • Please contact our support team via the email provided below. Our team is ready to help!

  2. Necessary Information

    • Please provide the reason for the return and the order details (order number, purchase date, among other relevant details).

  3. Wait for Instructions

    • Upon receipt of your request, our team will confirm receipt and provide detailed instructions on how to send the product back if necessary.

  4. Product Analysis

    • Once the product is received, it will be inspected to ensure that it meets the conditions for return. The refund will be processed according to the refund methods described above.

Questions and Support

If you have any questions or require further information about our refund policy, please do not hesitate to contact us via the email address provided below. Our team is always available to answer your questions and assist you in any way necessary.

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Email: support@lojasuasofertas.com
Address: Br-408, Km-72, Cond. Laura Bandeira - Zip Code: 55.825-000
CNPJ: 55.958.948/0001-46
Contact: +55 (11) 9 4863-0733