Shipping Policy
FREE SHIPPING to all of Brazil
At Suas Ofertas , we are pleased to offer FREE SHIPPING on all purchases made by our customers anywhere in Brazil. This means that you won't have to worry about additional shipping costs, regardless of the value of your order or the distance from your address.
How does shipping work?
The products you see in our store are shipped directly from our distribution centers . Our centers are located in different regions, both in Brazil and in countries such as the United States, Sweden, China and the Netherlands. This structure allows us to offer a wide range of products and optimize delivery times.
Submission Process:
- Payment Confirmation: Once payment is confirmed, your order is prepared for shipping.
- Logistics Processing: This process can take 1 to 3 business days , during which your products are separated, packaged and prepared for shipping.
- Shipping and Delivery: Actual delivery will take 7 to 25 business days after posting. The exact time depends on your location and the logistical operations of the Post Office.
Care when filling in the delivery details
To ensure that your delivery goes smoothly, it is essential to fill in all the details correctly. Remember that the accuracy of the information is crucial to avoid delays.
Tips for Correct Filling:
- Full Name: Make sure the recipient's name is correct and complete.
- Detailed Address: Include the house number, street name, additional address (if applicable) and neighborhood. A well-detailed address minimizes the chances of errors.
- Zip Code and City: Check that the zip code is correct and corresponds to the city provided.
- Telephone: Include a contact telephone number, which may be useful to the carrier if necessary.
Responsibility for Address: If the order is not delivered due to errors in the information provided, the product can only be resent through a new purchase, as we cannot bear the costs generated by incorrect information.
Order Tracking
After your order has shipped, you will receive an email with tracking information, allowing you to follow each step of the delivery process. If you have any questions, our customer service team is always available.
How to Track Your Order:
- Access the tracking link provided in the email.
- Enter the tracking code on the Post Office website.
- If you prefer, please email our team with your order number and we will be happy to help.
We are here to guarantee your satisfaction!
At Suas Ofertas, your comfort and satisfaction are our priorities. If you have any questions, comments or concerns, please do not hesitate to contact us. We are always ready to resolve your concerns and ensure that your shopping experience is the best possible. Thank you for choosing Suas Ofertas and we hope you enjoy your shopping!
Customer service
Opening hours: Mon to Fri, 8am to 5pm.
Email: support@lojasuasofertas.com
Address: Br-408, Km-72, Cond. Laura Bandeira - Zip Code: 55.825-000
CNPJ: 55.958.948/0001-46
Contact: +55 (11) 9 4863-0733