Privacy Policy

At Suas Ofertas , protecting the privacy of our customers is a fundamental priority. This Privacy Policy aims to clarify how we collect, use, store and protect your personal information. We are committed to respecting your choices and ensuring the security of the data you entrust to us.

Information Collection

We collect information at different stages of your interaction with us, including:

  • Account Creation:

    • Personal Data: Full name, residential address, email, telephone number and date of birth.
    • Preferences: You may choose to provide information about your product and communication preferences.

  • Placing Orders:

    • Order Details: Information about the products purchased, delivery address, payment information (such as credit card number, expiration date and security code), and purchase history.
    • Comments and Feedback: We collect opinions about your shopping experience, which helps us improve our services.

  • Interaction with Support:

    • When you contact us to ask questions or resolve problems, we record your name, email and request details to provide more effective service.

Use of Information

We use your personal information for a variety of purposes, including:

  • Order Processing and Delivery:

    • To confirm and process your purchases, organize delivery logistics and ensure that you receive your products within the stipulated time frame.

  • Communication:

    • We send confirmation emails, order status updates, information about promotions and launches, as well as personalized content based on your preferences.

  • Data Analysis:

    • We carry out analyses to better understand customer behavior, enabling the continuous improvement of our platform and the personalization of the shopping experience.

  • Marketing:

    • With your consent, we use your information to send you promotional materials, newsletters and exclusive offers that we consider relevant to you.

Information Sharing

Our customers' personal information is treated with the utmost confidentiality. However, we may share data with third parties in specific situations:

  • Suppliers and Delivery Services:

    • We share necessary information with our logistics partners to facilitate the shipping and delivery of products.

  • Payment Services:

    • We use secure payment platforms that may collect your payment information to process transactions.

  • Legal Obligations:

    • We may disclose your information when required to do so by law, or in response to court orders, subpoenas, or other lawful requests.

  • Protection of Rights:

    • In situations involving the protection of our rights, property, or safety, we may share information when we believe disclosure is necessary.

Information Security

We implement a series of strict measures to protect your personal data:

  • Data Encryption:

    • We use encryption technology to protect sensitive information during transmission, ensuring that your data cannot be accessed by unauthorized third parties.

  • Firewalls and Security Systems:

    • We maintain robust security systems to monitor and protect our digital environment against unauthorized access and cyber attacks.

  • Employee Training:

    • Our team undergoes regular training on information security and data protection, ensuring everyone is aware of best practices.

Your Rights

According to the General Data Protection Law (LGPD), you have the following rights:

  • Right of Access:

    • You can request information about what personal data is being processed and how it is being used.

  • Right of Correction:

    • If your data is incomplete or inaccurate, you can request correction.

  • Right of Exclusion:

    • You have the right to request the deletion of your personal data under certain conditions.

  • Right to Portability:

    • You can request the transfer of your data to another provider, as stipulated by law.

  • Right of Objection:

    • You can object to the processing of your personal data for certain purposes.

Changes to the Privacy Policy

We are constantly improving our practices, so this policy may be updated. Any changes will be posted on this page, and the most recent version will always be available. We encourage you to review it periodically to stay informed about how we are protecting your information.

Contact

If you have any questions, concerns or requests related to our Privacy Policy or the processing of your personal data, please contact our support team. We are available to answer your questions and ensure your security and trust.

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Email: support@lojasuasofertas.com
Address: Br-408, Km-72, Cond. Laura Bandeira - Zip Code: 55.825-000
CNPJ: 55.958.948/0001-46
Contact: +55 (11) 9 4863-0733