Exchange and Return Policy

At Suas Ofertas , our priority is your satisfaction. That's why we've created an exchange and return policy that aims to make your shopping experience safe and hassle-free. If, for any reason, you're not satisfied with your product, follow the instructions below to request an exchange or return.

Application Deadline

You have 7 calendar days after receiving the product to request an exchange or return. This period is essential to ensure the quality of the items offered.

Return Conditions

For your request to be accepted, it is essential that the product meets the following conditions:

  1. Original Packaging:

    • The product must be returned in its original packaging, which must be intact and undamaged. This is crucial so that we can resell the item.

  2. Product Status:

    • The product must be in perfect condition, with no signs of use, wear or consumption. It must be returned exactly as it was received, ready for resale.

  3. Accessories and Documentation:

    • All accessories, manuals, and labels (or protectors) that came with the product must be included in the return. If any item is missing, the return may be denied.

  4. Defective Products:

    • If the product is defective, it is essential that you provide images and, if possible, a video demonstrating the problem. This will help in the analysis of your request.

How to Request an Exchange or Refund

To start the process, follow the steps below:

  1. Send an Email:

    • Please contact our support team via email suporte@lojasuasofertas.com and inform:
      • Product name
      • Order number
      • Email used for purchase
      • Reason for exchange or return
      • Images of the product that prove the defect, if applicable
      • Product video if needed

  2. Receive Confirmation:

    • After receiving your email, our team will review your request. If the conditions are met, we will send you an email with detailed instructions for the return.

  3. Product Shipping:

    • The product must be shipped to the address provided in our response. It is recommended that you use a shipping method with tracking to ensure that the product reaches us.

Forms of Compensation

Once we receive the product and confirm that all conditions have been met, we will proceed with the refund according to the payment method used:

  • Credit Card Refund:

    • The refund will be made within 7 days after confirmation of the return, directly through our payment gateway. The time it takes for the amount to appear on the invoice may vary depending on the card administrator.

  • Ticket or PIX:

    • For purchases made via boleto or PIX, the refund will be made by transfer to the account indicated by the customer, within 7 days after confirmation of the return.

Important:

  • Shipping Costs:

    • The cost of shipping for returning the product is the customer's responsibility, except in cases of defective products or shipping errors.

  • Products Not Accepted:

    • We do not accept returns of products that have been used or are not in the condition described. If the product is not accepted, it will be returned to the customer.

Final Considerations

We are here to make sure your experience with Suas Ofertas is the best it can be. If you have any questions or need additional assistance during the exchange or return process, please do not hesitate to contact us. Our customer service team is ready to help you!

Customer service

Opening hours: Mon to Fri, 8am to 5pm.
Email: support@lojasuasofertas.com
Address: Br-408, Km-72, Cond. Laura Bandeira - Zip Code: 55.825-000
CNPJ: 55.958.948/0001-46
Contact: +55 (11) 9 4863-0733